Referral Factory Reviews & Product Details

What is Referral Factory?

Referral Factory is one of the top referral software of choice for marketers, small businesses and medium-sized businesses. Their referral tools offer everything you need to build an effective referral program, including customizable campaigns, automated email marketing and customer engagement, social media integration and more. They help companies drive sales through their customers by providing a simple way to create and track referrals. Their software solution is easy to use, yet sophisticated enough for even the most complex needs. The Referral Factory team has been working with businesses large and small to help them increase sales and customer loyalty by using their referral marketing platform. They've developed a reputation for being innovative and creative as well as having a deep understanding of how to get results fast.

Out of 5
An award given to top rated software
User Base
14 days
Billing Cycle
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The GrowScore™ is derived from a balanced evaluation of Features, User Experience, and Performance & Reliability, each rated out of 100. We calculate the final score by taking the weighted average of these parameters, offering a quick, comprehensive insight into software quality.

Software Features:
User Experience:
Performance and Reliability:

Referral Factory Platform Features

After conducting thorough research and a rigorous evaluation process, we have determined whether this software includes the top 5 essential features.

Feature Status Product Feature
Referral Program Design & Customization
Reward & Incentive Management
Referral Tracking & Attribution
Integration with E-commerce Platforms
Automated Email & Notification Triggers

Growann's View

Our opinion on Referral Factory

Referral Factory boasts a commendable suite of strengths, including excellent customer support that not only assists in launching the first referral campaign swiftly but also offers strategic advice on referral and loyalty campaigns. The platform's setup process is notably straightforward, enabling users to get started within hours, and it supports campaigns in multiple languages, catering to diverse customer preferences. However, the platform has its drawbacks; referrers cannot see who they've referred, potentially due to privacy reasons, the API documentation requires updates, and it lacks the functionality for multiple user logins. Unique features of Referral Factory include an array of referral program templates, customizable rewards, user-friendly sharing, referral tracking, and support for 20 different languages, alongside robust referral tracking and monitoring capabilities.

What we like:

  • They have a fantastic customer support team that helps you to get up and running quickly with your first referral campaign. They even help you to strategize your referral and loyalty campaigns!
  • The platform set-up is so straightforward, you can get up and running within a few short hours.
  • You’re able to run your campaigns across several different languages based on your customer’s preferences, which is a huge help!

What we don't like:

  • You’re referrers are currently not able to see who they’ve referred to, but this is likely due to privacy concerns.
  • Their API docs could use some updating.
  • At the moment, you’re not able to have multiple logins to the platform.

Unique product features:

  • Referral Program Templates
  • Set Your Own Rewards
  • Easy For Users To Share, Refer and Track
  • 20 Different Languages Offered
  • Track and Monitor Your Referrals

Referral Factory User Feedback & Reviews

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Frequently Asked Questions

Does Referral Factory offer customer support to their customers?

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Platform reviewed by

Author Headshot of Nick Cotter
Nick Cotter
Founder & CEO, Growann
March 5, 2024
Nick transforms the B2B partner marketing world with over seven years of innovation, spearheading collaborations with tech giants and creating Growann to fill the industry's knowledge gap with groundbreaking insights.